POLICIES


Appointments
Appointments can be made via email or text. Our online booking site has been disabled until further notice. A valid credit card is required to reserve your appointment.


Cancellations

We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text or email. Please honor your appointment, if you must cancel or reschedule please do so at least *48 hours* before your appointment time to avoid a cancellation fee. A valid credit card for a deposit is required to hold appointments at The Lash Artistry. If you choose not to provide your credit card information, we will not hold your appointment. A 50% cancellation fee will be charged to the credit card on file for each appointment that is cancelled less than 12 business hours before the appointment time. No-shows will be billed for the full (100%) amount for the appointment. Clients who have no-showed for appointments will be asked to prepay/pay a deposit towards their visit when booking future appointments. All appointment cancellations must be made & confirmed via telephone (please leave a message if your call is not answered). Appointment cancellations through text or email are not accepted until confirmed. DO NOT assume your appointment is cancelled without a confirmation from both parties. 

Late Arrivals

We ask that our clients to arrive promptly for their appointments to ensure sufficient time for quality results.
While there is no fee for late arrivals, the length of the appointment may be reduced due to time restraints.
Guests arriving over 15 minutes late may be asked to reschedule, as accommodating late clients may inconvenience the lash artists’ next appointments. While we will try our best to accommodate you, understand that your appointment may be rescheduled at our discretion. In this event, the cancellation/rescheduling policy will come into effect.

Payment/Gratuity
We accept Cash and all major credit cards.
Gratuities are accepted in Cash only. A 20% gratuity is recommended for any service you have, and tips are genuinely appreciated for the full (pre-discounted) value.